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FAQs

Find answers to common questions about making a purchase, managing your account, and more.

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Shipping & Returns

Find our complete shipping policy and instructions for returning or exchanging a product.

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Order Status

Quickly access your order status using your order number or email address and postal code.

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How to Find Codes

Learn how to locate codes that may be required to complete your purchase.

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Contact Us

Get in touch with the HERE Customer Support team via phone or online contact form.

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Contribute to HERE Maps

Learn how you can report road changes and more using the HERE Map Creator app.